Pivot Points

Hosted by Henry Schein and The Jameson Group


3-Part On-Demand Webinar Series

Post-COVID Patient Experience, Practice

Efficiency & More.

Informative & Incredibly Relevant

Learn the key systems of the dental practice that require adjustment and adaptation in the age of COVID-19. Identifying the necessary strategies to make these systems work smoothly and effectively can result in a smooth return to practice for both you and your patients.  


What topics will we cover? 

Class Schedule

Triaging & Scheduling: How to Social Distance in Your Office & Still Practice Efficiently

Speaker: Carrie Webber

How to Prepare & Execute Your Patient Experience During Your Re-Opening Phase

Speaker: Carrie Webber

Patient Consultations, Case Presentations & Managing the Health of Your Practice

Speaker: Carrie Webber

Triaging & Scheduling: How to Social Distance in Your office & Still Practice Efficiently


Presented by: Carrie Webber, Co-Owner & Chief Communications Officer for Jameson Consulting


As dental professionals, you are facing many questions upon the re-opening of your practice when it comes to the system of scheduling.  From how to schedule safely while adhering to social distancing and current OSHA and ADA guidelines, there are many factors in need of your consideration.  In this session, participants will learn:

 

  • The communication skills needed to effectively schedule patients while sharing your practice’s protocols for keeping them safe
  • How a ‘gradual re-opening’ is structured and the benefits gained during that process
  • How to readjust the scheduling blocks to create a new road map to follow once the scheduling triage has been completed
  • Responsibilities for the entire team in analyzing the schedule efficiently, resulting in desired outcomes
  • The key steps in the appointment confirmation process during COVID-19 recovery


How to Prepare & Execute Your Patient Experience During Your Re-Opening Phase

Presented by: Carrie Webber, Co-Owner & Chief Communications Officer for Jameson Consulting


Patients may have mixed feelings about returning to the dental practice after the closures have lifted. While they may look forward to seeing you and your team and beginning or continuing a treatment, they are looking for reassurance that your practice and team are practicing the recommended safety measures. Take the time to shape their experience and address their concerns by:


  • Proactively communicating your safety measures and plan to your patients through your website, patient communication system and social platforms
  • Gaining the verbal skills necessary to ease your patients of concerns, build rapport, and overcome possible objections via the telephone
  • Outlining the key steps at patient check-in and check-out
  • Empowering the entire team with the verbal skills needed for critical conversations with patients prior to and during their appointment from what to expect at their appointment to what your practice is doing to ensure patient safety and protection
  • Understanding the importance of daily huddles and the key items to cover during your meetings at this time



Patient Consultations, Case Presentations & Managing the Health of Your Practice


Presented by: Cathy Jameson, Founder of Jameson Consulting



Consultations, case presentations, gaining case acceptance, and navigating the financial conversations with your patients are all critical components of a healthy practice that are facing a major overhaul due to our new societal norms and economy. Join Jameson Consulting for an in-depth look at tools and processes that can be put into place to help transition your practice to continuing this critical work while maintaining the safety and health of your patients and team. 

 

  • Patient Consultations & Case Presentations:  Explore the options for conducting patient consultations and case presentations, including virtual consultations and how you can utilize your consultation room at this time.


  • Key Practice Indicators: Your focus on critical factors like production, collection, hygiene production, new patients, and more are imperative.  As a business owner, you must know what to look at and what those numbers mean in order to plan and prepare for your practice’s sustainability.



Get to Know Your Presenters 

Carrie Webber

Carrie Webber is Chief Communications Officer and co-owner of Jameson, a dental management, marketing and hygiene coaching firm that helps dentists and teams become more productive, more profitable and ultimately more fulfilled in their practicing lives. Webber is a contributing author to several publications and blogs on the topics of marketing, customer service and leadership. She is a popular speaker at dental meetings including programs at Yankee Dental Congress, Hinman Dental Meeting, Texas Dental Association and AADOM Annual Conference as well numerous study clubs and dental societies nationwide. Carrie is a member of the Speaking Consulting Network and has been named a Leader in CE by Dentistry Today in 2019.

Cathy Jameson


Cathy Jameson is the founder of The Jameson Group which is a dental management, marketing and hygiene coaching firm that works with dental practices to strengthen their business, hygiene, marketing, communication & leadership systems & skills in order to become more productive, more profitable and less stressed in their work.  Jameson is celebrating 30 years of impactful work in dentistry this year having expertly coached thousands of dentists and dental teams across the country in pursuit of their practice goals.


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